U.S. Tariffs, Import Fees & Return Policy

At Arkodd, we are committed to being transparent with our customers about international shipping costs and import regulations.

Recent changes to U.S. trade policy have significantly impacted shipments entering the United States from Canada. With the removal of the de minimis exemption for Canadian goods and the implementation of new tariffs, shipments may now be subject to significant import duties.

What This Means for Your Order

Arkodd is a small Canadian business that designs premium gaming controllers and accessories.

To make the purchasing process as simple and transparent as possible, applicable U.S. tariffs will be calculated automatically by Shopify and collected at checkout.

This means you will see the applicable tariff amount as part of your checkout total, rather than receiving a separate tariff charge from the carrier upon delivery.

The tariff amount is determined based on the applicable U.S. import requirements and the details of your order. Shopify will automatically calculate the applicable amount at checkout.

Why We Are Collecting Tariffs at Checkout

Since the implementation of these tariffs and the removal of the de minimis exemption, we have done our best to absorb the additional import costs whenever possible. Unfortunately, the latest increase in U.S. tariffs has made this financially unsustainable for a small independent business like ours.

Rather than increasing the base price of our products for customers worldwide, we have chosen to collect the applicable U.S. tariff at checkout.

This allows us to keep our product pricing consistent while ensuring that the cost associated with U.S. tariffs is clearly displayed before you complete your purchase.

Refused Shipments & Returns

If a shipment is refused for any reason and is returned to Arkodd, the following conditions apply:

  • The original shipping cost is non-refundable.

  • The return shipping charges billed to Arkodd are non-refundable and will be deducted from any refund.

  • A 10% restocking fee will be deducted from the refund to cover inspection, testing, handling, repackaging, payment processing, and administrative costs associated with the returned shipment.

  • Any additional customs, brokerage, or other charges incurred as a result of the returned shipment may also be deducted from the refund where applicable.

  • Tariffs collected at checkout will be refunded in accordance with our applicable refund policy and any applicable tax requirements.

By placing an order, you acknowledge that the applicable U.S. tariff is calculated and collected at checkout and forms part of the total amount paid for your order.

Thank You

We truly appreciate the continued support of our U.S. customers. Every purchase directly supports a small Canadian business dedicated to designing high-quality controllers and accessories for the fighting game community.

We will continue to monitor changes to U.S. import regulations and tariff policies and will update this page if the situation changes.

Thank you for your understanding and for supporting Arkodd.