Thank you for choosing ARKODD. We strive to provide high-quality products and exceptional customer service. Please review our refund and cancellation policy below:
Custom Orders & Cancellation Policy
All sales of controllers are considered final. Under EU and consumer protection laws, products made to consumer specifications are exempt from the standard 14-day right of withdrawal. Because each ARKODD controller is custom-assembled according to your specific D-pad form factor and client preferences, we do not offer refunds, returns, or cancellations for change of mind or buyer’s remorse. By confirming your customized options at checkout, you acknowledge and agree that your 14-day cancellation window is waived.
Defective Products & Replacements
If you receive a defective controller, we are committed to resolving the issue promptly. Defective products are eligible for a replacement.
  • Reporting Window: To qualify for a replacement due to defects, you must notify us within 10 days of receiving the product.
  • Process: Please provide detailed information about the issue and include relevant photos or videos by emailing us at contact@arkodd.com. Our team will assess the reported defect and may request further information or troubleshooting steps.
  • Resolution: If the defect is confirmed, we will offer either a full refund or a replacement controller, depending on product availability and your preference. Refunds will be issued using the original payment method, and replacements will be shipped to the address provided during the initial purchase.
  • Statutory Rights (EU/UK): This policy applies to all custom controllers, accessories, and peripherals sold by ARKODD. It does not affect your statutory rights. For customers in the European Union, your custom purchase remains protected by a mandatory 2-year legal guarantee covering manufacturing faults and hardware failure.
Exchange
We only replace items if they are defective or damaged. If you need to exchange your item for the same model, send us an email at contact@arkodd.com and we will provide you with the shipping address and instructions.
Duties & Taxes Policy
Customers are solely responsible for all import duties, taxes, and customs fees applicable to their orders. These charges are imposed by the destination country and are not included in our product prices or shipping costs. In the event that a shipment is refused or returned due to non-payment of duties, taxes, or customs fees, the customer will be held liable for all return shipping costs, handling fees, and a 10% restocking fee to cover inspection, testing, handling, repackaging, payment processing, and administrative costs associated with the returned shipment. Such amounts will be deducted from any refund issued, or billed directly to the customer if a refund is not applicable. Custom duties and import fees are non-refundable.
Policy Updates
This policy is subject to change without prior notice. Please check our website or contact customer support for the most up-to-date information. By purchasing a custom controller from ARKODD, you acknowledge and agree to abide by the terms of this policy.
Need help?
Contact our customer support team at contact@arkodd.com for any questions related to refunds, warranties, and returns.